Returns, Refunds, & Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 72 hrs of your purchase if the item is defective. 
1. Please email sales@oneupbands.com to request a refund.
2. Mail your returned item to:

One Up Bands

1940 W. Dorothy Lane

Moraine, OH 45439

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Some items cannot be returned if they are opened. Merchandise that has been intentionally damaged or altered by the customer will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your product is in new or like new condition, you may exchange your product or item for a different product of equal or lesser value. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.